Skype gives fix for first crash after Microsoft acquisition. With some users unable to sign into Skype and make voice calls, the soon-to-be-acquired-by-Microsoft company offered users a multi-step fix to get its service running again.
Although Skype is not yet technically part of Microsoft, which is spending US$8.5 billion in a deal pending regulatory approval, the outage fueled more criticism of the acquisition.
For Windows, it goes like this: 1. Click Start, type run and press Enter. (On Windows XP: Click Start and then Run.) 2. Type the following and click OK: %appdata%\skype 3. Locate and delete the file shared.xml. 4. If you cannot find this file: 1. Click Start, type run and press Enter. (On Windows XP: Click Start and then Run.)Type the 2. following and click OK: control folders 3. In the View tab, ensure that Show hidden files and folders is enabled. 4. Repeat steps 1-3. Restart Skype. The Mac fix is easier: "Open Finder and locate the following folder: ~/Library/Application Support/Skype. Delete the file shared.xml. Restart Skype." The Linux fix is almost identical, perhaps not surprising given that Apple's Mac operating system is based on Unix. Skype's Twitter feed said an "easier solution [is] coming soon!" Although Skype's fix instructions indicate there is clearly some trouble with the service, Skype's main status page claimed sign in and registration are "all working normally."
All the best.
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